Mary Francis

Mary Francis leads operations at iQvistas Solutions. She keeps the business running day to day: client onboarding and support, scheduling and records, supplier and stakeholder coordination, and the processes and standards the team works to.

She joined iQvistas in 2021 as a Customer Support Specialist, handling client calls and enquiries and shaping how the company looks after its customers. In 2024 she became Operations Manager and now serves as Head of Operations, where she has introduced operational policies, trained colleagues on processes and tools, run the employee recognition programme and used customer feedback and data to improve how the company serves its clients.

Before iQvistas she worked in administrative and front-office roles in Abuja and Kaduna, and provided technical support for the website of a poverty-alleviation stipends programme in Abuja, maintaining its content and plugins and running its weekly email campaigns.

Mary holds a Postgraduate Diploma in Digital Media Communication from Bingham University and a Higher National Diploma in Mass Communication from Nuhu Bamalli Polytechnic, Zaria. She is also a trained interior designer, with a certificate in Interior Design and Management and a Diploma in AutoCAD Design, and holds further certificates in digital marketing, digital broadcasting and content creation, and strategic leadership.